Privacy Policy

1. Introduction

Wells Electronics Ltd ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you use our website (laserprojectorrepair.co.uk) and our projector repair services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our services, you consent to the practices described in this policy.

2. Data We Collect

We may collect and process the following categories of personal data:

• Contact details — Name, email address, phone number, and company name
• Projector information — Brand, model, serial number, fault description, and usage environment
• Address details — Collection and return addresses for courier services
• Payment information — BACS details or payment processor references (we do not store card numbers)
• Website usage data — IP address, browser type, pages visited, via cookies and analytics tools
• Communication records — Emails, phone call notes, and support tickets

3. How We Use Your Data

We use your personal data for the following purposes:

• To process and manage your repair booking and service
• To communicate with you about your repair status and any additional requirements
• To improve our repair services and customer experience
• To send service reminders and maintenance recommendations (only with your explicit consent)
• To comply with legal and regulatory obligations, including tax and warranty record-keeping
• To analyse website usage and improve our online services

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

• Contract performance (Art. 6(1)(b)) — Processing necessary to fulfil our repair service contract with you
• Legitimate interests (Art. 6(1)(f)) — Improving services, fraud prevention, and business analytics
• Consent (Art. 6(1)(a)) — Marketing communications and non-essential cookies
• Legal obligation (Art. 6(1)(c)) — Tax, accounting, and regulatory compliance

5. Data Sharing

We do not sell your personal data to any third party.

Your data is shared only with trusted service providers who assist us in operating our business:

• Courier partners — For collection and delivery of projectors (name, address, contact number)
• Payment processors — Stripe and PayPal for secure payment handling
• Google Analytics — Anonymised website usage data for performance analysis

All third-party processors are bound by contractual obligations to protect your data and use it only for the specified purposes.

6. Data Retention

We retain your personal data only for as long as necessary:

• Repair records — 7 years (required for tax, accounting, and warranty purposes)
• Marketing data — Until you withdraw your consent or unsubscribe
• Website analytics — 26 months (Google Analytics default retention)
• Enquiry records — 2 years for prospective customers who did not proceed with a repair

7. Your Rights

Under UK data protection law, you have the following rights:

• Right of access — Request a copy of the personal data we hold about you
• Right to rectification — Request correction of inaccurate or incomplete data
• Right to erasure — Request deletion of your personal data ("right to be forgotten")
• Right to restriction — Request limited processing of your data
• Right to data portability — Receive your data in a structured, machine-readable format
• Right to object — Object to processing based on legitimate interests or direct marketing

To exercise any of these rights, please contact us at wellselectronicsltd@gmail.com. We will respond within 30 days.

8. Cookies

Our website uses cookies to enhance your browsing experience. We use three categories of cookies:

• Essential cookies — Required for the website to function correctly (e.g., session management, security)
• Analytics cookies — Help us understand how visitors interact with our site (Google Analytics, anonymised)
• Functionality cookies — Remember your preferences and settings for a better experience

You can manage your cookie preferences through your browser settings. For more details, please see our Cookie Policy.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:

• Encrypted data transmission (SSL/TLS)
• Access controls and password protection
• Regular security assessments and software updates
• Staff training on data protection

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact our Data Controller:

Wells Electronics Ltd
Unit 9 West Moor Park, Yorkshire Way, Doncaster, DN3 3GW, United Kingdom
Email: wellselectronicsltd@gmail.com

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).