Privacy Policy

1. Introduction

Wells Electronics Ltd (trading as "Laser Projector Repair") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your information when you use our website, booking services, repair services, or communicate with us. We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Our ICO registration number is ZB123456. If you have any questions about this policy or how we handle your data, please contact our Data Protection Officer at wellselectronicsltd@gmail.com.

2. What Data We Collect

We collect and process the following categories of personal data:

2.1 Information You Provide Directly

• Contact details: name, job title, company name, billing address, delivery address, email address, telephone number
• Projector information: make, model, serial number, asset tag, purchase date, installation location
• Fault description: details of the issue, error codes, usage environment, maintenance history
• Payment information: bank details (for BACS), card payment tokens (we do not store full card numbers)
• Communication records: emails, phone calls, support tickets, feedback forms

2.2 Information Collected Automatically

• Technical data: IP address, browser type and version, operating system, device type
• Usage data: pages visited, time spent on site, referral source, click patterns
• Cookies: see our Cookie Policy for full details

3. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

• Contract performance (Article 6(1)(b)): processing necessary to fulfil our repair contract with you, including collection, diagnosis, repair, return and warranty support
• Legal obligation (Article 6(1)(c)): processing required by law, such as tax records, warranty claims, and health and safety compliance
• Legitimate interests (Article 6(1)(f)): processing to improve our services, prevent fraud, and secure our systems, provided your rights and interests do not override ours
• Consent (Article 6(1)(a)): where you have explicitly consented, such as for marketing communications or non-essential cookies

4. How We Use Your Data

We use your personal data for the following purposes:

• To process and manage your repair booking from initial collection through to return delivery
• To communicate with you about your repair, including diagnostic reports, quotations, and progress updates
• To process payments and maintain financial records in accordance with HMRC requirements
• To honour our warranty obligations and provide after-sales technical support
• To maintain service records for calibration history, DCI compliance, and preventative maintenance scheduling
• To improve our website and services through anonymised usage analytics
• To send service reminders and maintenance notifications (with your consent)
• To comply with legal obligations, respond to regulatory requests, and establish or defend legal claims

5. Data Sharing and Third Parties

We do not sell your personal data. We only share your data with the following categories of recipients, and only where necessary:

• Courier and logistics partners: for collection and delivery of projectors (name, address, telephone number, asset value)
• Payment processors: Stripe, PayPal or Square for secure card processing (transaction data only)
• Parts suppliers: for warranty claims or component sourcing (serial numbers, fault descriptions)
• Professional advisors: accountants, insurers, and legal advisors bound by confidentiality
• Regulatory bodies: HMRC, ICO, or Trading Standards where legally required

All third parties are contractually bound to process your data only for specified purposes and in accordance with UK GDPR. We do not transfer personal data outside the UK or European Economic Area except where adequate safeguards are in place.

6. Data Retention

We retain your personal data only for as long as necessary for the purposes for which it was collected:

• Repair records: 7 years from completion (for tax, warranty, and legal defence purposes)
• Financial records: 7 years from transaction date (HMRC requirement)
• Marketing consent records: 2 years from last interaction or until consent is withdrawn
• Website analytics: 26 months (anonymised after 14 months)
• Uncompleted quotations: 90 days, then deleted unless you request retention

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right to access: request a copy of the personal data we hold about you
• Right to rectification: request correction of inaccurate or incomplete data
• Right to erasure ("right to be forgotten"): request deletion of your data where there is no overriding legal basis for retention
• Right to restrict processing: request that we limit how we use your data
• Right to data portability: receive your data in a structured, machine-readable format
• Right to object: object to processing based on legitimate interests or direct marketing
• Right to withdraw consent: withdraw consent at any time for processing based on consent
• Right to complain: lodge a complaint with the Information Commissioner's Office (ico.org.uk)

To exercise any of these rights, please contact us at wellselectronicsltd@gmail.com or call +44 (0)333 006 4327. We will respond within one calendar month.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data:

• All data transmitted between your browser and our servers is encrypted using TLS 1.3
• Repair records and customer databases are stored on UK-based servers with AES-256 encryption
• Access to personal data is restricted to authorised personnel only, with role-based permissions
• All staff receive annual data protection training and are bound by confidentiality agreements
• We conduct regular security assessments and penetration testing of our systems
• Incident response procedures are in place for any suspected data breach, with notification to the ICO within 72 hours where required

9. Cookies and Tracking

Our website uses cookies and similar technologies. For detailed information about the cookies we use, their purposes, and how to manage your preferences, please see our Cookie Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or our services. Any changes will be posted on this page with a revised "Last updated" date. For significant changes, we will notify you by email or through a prominent notice on our website.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact:

Data Protection Officer
Wells Electronics Ltd t/a Laser Projector Repair
Unit 9 West Moor Park, Yorkshire Way, Doncaster, DN3 3GW
Email: wellselectronicsltd@gmail.com
Phone: +44 (0)333 006 4327