Warranty Policy

1. Standard Repair Warranty

Every repair carried out by Wells Electronics Ltd (trading as "Laser Projector Repair") is covered by our standard 90-day repair warranty from the date of return delivery. This warranty is provided in addition to your statutory rights as a consumer and does not affect them.

The 90-day warranty covers:

• The specific repair work performed and any parts replaced during that repair
• Labour associated with re-addressing the same fault should it recur
• Collection and return shipping costs where the fault is covered by the warranty
• Calibration and testing performed as part of the original repair scope

2. What Our Warranty Covers

Our warranty protection includes the following scenarios:

• Recurrence of the original fault: if the same fault symptoms return within the warranty period and our diagnosis confirms the repair has failed
• Premature component failure: if a replacement part fails before the end of the warranty period under normal operating conditions
• workmanship defects: any defect arising from the quality of our technical work or installation procedures
• Calibration drift: if calibration settings drift beyond manufacturer specifications within the warranty period (for calibration services only)
• Post-repair testing failure: if the projector fails our standard post-repair test suite within the warranty period

3. What Is Not Covered

Our warranty does not cover the following:

• Damage caused by mishandling, improper installation, or failure to follow manufacturer operating guidelines
• Power surges, electrical faults, or lightning damage to the installation environment
• Environmental damage including water ingress, dust contamination beyond rated IP levels, or exposure to extreme temperatures
• Faults arising in components unrelated to the original repair, unless explicitly identified during diagnosis
• Projectors that have been opened, modified, or repaired by a third party since our repair
• Normal wear and tear, including lamp degradation in hybrid systems and filter clogging
• Software or firmware issues not directly caused by our repair work
• Consumable items such as air filters, thermal paste, or cleaning materials
• Damage during transit where the customer arranged their own shipping

4. Extended Warranty Options

For customers requiring additional peace of mind, we offer the following extended warranty packages:

4.1 12-Month Extended Repair Warranty

• Extends the standard 90-day warranty to 12 months from return delivery date
• Covers all the same items as the standard warranty
• Includes one complimentary preventative maintenance visit at 6 months
• Priority booking for any warranty claims
• Price: 15% of the total repair invoice value

4.2 Annual Maintenance Contract

• Comprehensive cover for 12 months including all repairs, parts, and labour
• Quarterly preventative maintenance visits with full optical and thermal cleaning
• Priority 48-hour response time for all faults
• Remote diagnostic support via phone and email
• DCI compliance certification included
• Loan projector available for cinema series during extended repairs (subject to availability)
• Price available on request depending on projector model and usage profile

4.3 Multi-Unit Service Agreement

• Designed for cinema chains, rental companies, and simulation facilities with 5+ projectors
• Pooled warranty hours across your entire fleet
• Dedicated account manager and technical liaison
• Scheduled maintenance to minimise downtime during peak periods
• Custom SLA available
• Price available on request

5. How to Make a Warranty Claim

To initiate a warranty claim, please follow these steps:

1. Contact us by telephone on +44 (0)333 006 4327 or email wellselectronicsltd@gmail.com within the warranty period
2. Provide your original repair reference number (found on your invoice and completion certificate)
3. Describe the fault symptoms and any error codes displayed
4. Our technical team will attempt remote diagnosis where possible
5. If the fault is covered under warranty, we will arrange collection using our insured courier service at no cost to you
6. Upon receipt, we will complete diagnosis within one working day and proceed with the warranty repair
7. The repaired projector will be returned with an updated warranty covering the replaced components for the balance of the original warranty period

6. Warranty Limitations

Our warranty is subject to the following limitations:

• The maximum liability under any warranty claim shall not exceed the original repair invoice value
• We are not liable for indirect, consequential, or special losses including loss of revenue, business interruption, or reputational damage
• Warranty coverage is non-transferable and applies only to the original customer and the specific projector repaired
• Warranty claims must be reported within the warranty period; late reports will be assessed on a case-by-case basis
• We reserve the right to repair, replace, or refund at our discretion
• Replacement parts may be new, manufacturer-refurbished, or functionally equivalent depending on availability

7. Statutory Rights

This warranty policy is provided in addition to your statutory rights under the Consumer Rights Act 2015 (for consumers) and the Sale of Goods Act 1979 (for business customers). Nothing in this policy affects your right to reject faulty goods within 30 days, or your right to a repair, replacement, or refund where goods are not of satisfactory quality, fit for purpose, or as described.

8. Contact

For warranty queries or to initiate a claim, contact us:

Wells Electronics Ltd t/a Laser Projector Repair
Unit 9 West Moor Park, Yorkshire Way, Doncaster, DN3 3GW
Email: wellselectronicsltd@gmail.com
Phone: +44 (0)333 006 4327